We welcome you to our website: www.sorenahandmade.com. The hereby document holds the conditions under which the use of this website is regulated. Terms and conditions apply, on the one hand, to SORENA,
Sorena reserves the right to revise and modify the hereby conditions at any moment, therefore the buyer must always read them before placing an order.
2. Customer service
For any doubts or queries, or if you would like to receive more information about our services and products, feel free to contact us from Monday to Thursday from 9h to 17h and Friday from 9h to 14h at:
3. The order
All orders presuppose acceptance of prices and product description. Product orders are subject to availability and, in this sense, if the product ordered is not in stock or available, the buyer will be informed in short notice and will be given the possibility to change the order or cancel it and request the refund of all costs paid.
To place an order, the buyer will have to use the buy online method. Once the purchase has been completed, the buyer will receive an e-mail acknowledging receipt of his/her order (Order Confirmation).
SORENA reserves the right to cancel any order if some anomaly was observed in the order placement or if the information given by the buyer was not filled out correctly.
4. Prices and payments
All prices indicated in this website are shown in Euros and include VAT, excluding shipping costs, which will be added to the total cost of the order, depending on item and delivery location.
All products are subject to change of price at any moment, although price modifications will not affect orders already confirmed by us.
Products will remain property of SORENA until the payment has been confirmed.
If your purchase is done through our e-shop, all orders must be paid exclusively in Euros and using a credit card or PayPal. If the purchase is done by e-mail, all orders must be paid exclusively in Euros and the payment must be made through bank transfer, credit card or PayPal. Maximum security is guaranteed for the three payment methods.
The website states that the card holders are responsible of their transactions. In order to provide maximum security to the payment process sorenahandmade.com uses SSL secure payment system with encrypted data.
By using this site, you consent that you have the minimum legal age to purchase online in your state or province of residence.
5. Delivery and customs
Orders will be delivered at the address provided by the buyer as soon as possible: within 2 to 5 working days for deliveries inside the EU by FEDEX-TNT
Please note that we are not taking charge of the customs tariffs and other fees. You can refer to your country’s local customs authority website for the latest update on rates.
In order to change a product: You have 14 days from the date of arrival of your purchase with the same courier that we sent ACS COURIER/GENIKI TAXYDRONIKI.
To proceed, please always notify us at email@example.com indicating the product you wish to change and the reason why you want to change it.
We highly recommend that you communicate with us prior to any return as we may be able to assist in coordinating the return with our Courier Providers.
We can only exchange goods for those of the same value and all refunds will be made to the card/payment method used at the time of purchase.
We will issue a full refund on receipt of the returned item excluding the return-postage cost, or exchange the item for a different one if preferred.
Any change will only be accepted when the item is in perfect conditions with its original packaging. Please send the products you want to change to below address:
We recommend you to send the package with tracking number to avoid any lost in the transit. Any exchange for another item will generate new shipping costs that will be at your charge.
9. Website content property
All images, pictures, illustrations, designs and any other element conforming this website is exclusive property of SORENA.Respecting this, the use, copy, modification, publication or distribution of this content is absolutely forbidden without previous authorization of SORENA HANDMADE
• Differentiate, anonymously, to new users and returning visitors.
• Obtain, anonymously, about the use of the website to analyze statistically in aggregate.
• Provide the functionality of “shopping cart” and identify unequivocally to manage their orders.